Post by shiyabul on Aug 19, 2024 8:50:16 GMT
Doesn’t it almost feel like the start of the new year? Summer is behind us. Weather is turning cooler. Kids are back to school. It’s time to start planning our work and personal initiatives…there are only four months left in !! In our September issue, we cover many topics to help with your end-of-year planning. Brendan discusses work-from-home initiatives and the effects on customers and agents, Kathleen warns of the impact of tunnel vision and Leslie shares how to write for your audience.
We also cover issues like contact center solutions in https://lastdatabase.com/ the cloud, identifying technology failures, disaster recovery, strategies for success, social channels and more. I hope the summer brought you time to recharge and September brings you time to evaluate the rest of the year’s activities with new insights and energy. Have a great fall. FEATURE What Is The New Normal? By Brendan Read How the COVID- pandemic permanently changed customer interactions and environments.
IDIOM INSIGHTS Contact Center Leadership Tunnel Vision By Kathleen M. Peterson Don’t blur the big picture. MANAGEMENT How to Write for Your Audience(s) By Leslie O’Flahavan Tips for communicating successfully with both executives and agents. CLOUD CONTACT CENTER Climbing Over the CCaaS Obstacles By Jon Arnold Deploying contact center solutions in the cloud is often easier said than done.
We also cover issues like contact center solutions in https://lastdatabase.com/ the cloud, identifying technology failures, disaster recovery, strategies for success, social channels and more. I hope the summer brought you time to recharge and September brings you time to evaluate the rest of the year’s activities with new insights and energy. Have a great fall. FEATURE What Is The New Normal? By Brendan Read How the COVID- pandemic permanently changed customer interactions and environments.
IDIOM INSIGHTS Contact Center Leadership Tunnel Vision By Kathleen M. Peterson Don’t blur the big picture. MANAGEMENT How to Write for Your Audience(s) By Leslie O’Flahavan Tips for communicating successfully with both executives and agents. CLOUD CONTACT CENTER Climbing Over the CCaaS Obstacles By Jon Arnold Deploying contact center solutions in the cloud is often easier said than done.